Emergency? Call 911 9-8-8 9-8-8 Suicide Crisis Helpline 211 Community services: shelters, warming/cooling
Canada Power Outage Report outage

Alberta

Alberta Emergency & Outage Numbers

Utility outage lines, provincial agencies and local numbers for Alberta. In a life-threatening emergency, call 911.

National numbers

911 Police, fire & ambulance – downed power lines, fire, carbon monoxide, medical emergencies 24/7 9-8-8 9-8-8 Suicide Crisis Helpline (call or text) 24/7 211 Community services: shelters, warming/cooling centres, food & utility bill help (211 is not yet available in every community) 24/7 where available 1-844-764-7669 Poison Centre (1-844-POISON-X) – incl. carbon monoxide questions 24/7 1-800-418-1111 Canadian Red Cross (general inquiries; disaster relief lines vary by region)

Alberta agencies & utilities

911 Downed lines, fire, CO or medical emergency

Report the outage to your electric utility (check your bill if unsure)

Red Deer Electric

City of Red Deer Electric Light & Power · Municipal utility

We have not verified an outage number for this utility yet. Use the number on your electricity bill or the utility’s website.

Website

Provincial help

Alberta Emergency Management Agency

Provincial emergency management: disaster declarations, shelters and recovery information.

780-422-9000Main line (not for emergencies – call 911)

Website ↗ Source

Utilities Consumer Advocate (Alberta Utilities Commission: 310-4282)

Utility regulator: file a complaint if your utility does not resolve an outage, billing or shut-off problem.

310-4822Consumer complaints

Website ↗ Source

211 Alberta

Dial 211 for warming/cooling centres, shelters, food and help paying utility bills.

211Community help line

Website ↗

Utility service areas can be approximate – the company on your electricity bill is always right. Numbers were collected from official websites; tell us if one has changed. All emergency numbers →

City lines

Calgary (Calgary)

311Calgary 311 / city services (in city limits) 403-268-2489Calgary 311, 403-268-CITY (outside city)

Edmonton (Edmonton)

311Edmonton 311 / city services 780-423-4567Edmonton Police Service non-emergency (or #377 from a mobile)

Red Deer (Red Deer)

403-342-8111Red Deer city services 403-406-2200Red Deer RCMP complaint line 403-348-5700Red Deer power outage line (after hours)

Outage safety

  • Downed lines

    Stay at least 10 metres (33 feet) away from fallen wires and anything touching them. Call 911, then your utility.

  • Generators outside only

    Run generators at least 6 metres from doors and windows – never in a garage. Carbon monoxide is invisible and deadly.

  • CO alarms

    Keep battery-powered carbon monoxide alarms on every floor. If one sounds, get outside and call 911.

  • Food safety

    Keep fridge and freezer closed: food stays cold about 4 hours in the fridge and up to 48 hours in a full freezer.

  • Unplug electronics

    Unplug appliances to avoid damage from surges when power returns. Leave one light on so you know.

  • Heat & cold

    Dial 211 (where available) for the nearest cooling or warming centre. Never heat your home with an oven, grill or camp stove.

  • Medical devices

    If you rely on powered medical equipment, tell your utility, ask about priority notification programs, and have a backup plan.

  • Dark traffic lights

    Treat an intersection with dark signals as an all-way stop.

More: Get Prepared (Public Safety Canada) · Health Canada: carbon monoxide

Other provinces

Territories

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