Hydro-Québec
Hydro-Québec (Distribution) · Provincial Crown corporation
Quebec
Quebec Emergency & Outage Numbers
Utility outage lines, provincial agencies and local numbers for Quebec. In a life-threatening emergency, call 911.
National numbers
911
Police, fire & ambulance – downed power lines, fire, carbon monoxide, medical emergencies
24/7
9-8-8
9-8-8 Suicide Crisis Helpline (call or text)
24/7
211
Community services: shelters, warming/cooling centres, food & utility bill help (211 is not yet available in every community)
24/7 where available
1-844-764-7669
Poison Centre (1-844-POISON-X) – incl. carbon monoxide questions
24/7
1-800-418-1111
Canadian Red Cross (general inquiries; disaster relief lines vary by region)
Quebec agencies & utilities
911 Downed lines, fire, CO or medical emergencyReport the outage to your electric utility (check your bill if unsure)
Hydro-Sherbrooke
Municipal utility
We have not verified an outage number for this utility yet. Use the number on your electricity bill or the utility’s website.
Hydro-Jonquière
Réseau de distribution d'électricité de Saguenay (Hydro-Jonquière) · Municipal utility
We have not verified an outage number for this utility yet. Use the number on your electricity bill or the utility’s website.
Alma Électricité
Service d'électricité de la Ville d'Alma · Municipal utility
We have not verified an outage number for this utility yet. Use the number on your electricity bill or the utility’s website.
Hydro Westmount
Municipal utility
We have not verified an outage number for this utility yet. Use the number on your electricity bill or the utility’s website.
Baie-Comeau Électricité
Service d'électricité de la Ville de Baie-Comeau · Municipal utility
We have not verified an outage number for this utility yet. Use the number on your electricity bill or the utility’s website.
Coaticook Électricité
Hydro-Coaticook (Service d'électricité de la Ville de Coaticook) · Municipal utility
We have not verified an outage number for this utility yet. Use the number on your electricity bill or the utility’s website.
Magog Électricité
Service d'électricité de la Ville de Magog · Municipal utility
We have not verified an outage number for this utility yet. Use the number on your electricity bill or the utility’s website.
Joliette Électricité
Service d'électricité de la Ville de Joliette · Municipal utility
We have not verified an outage number for this utility yet. Use the number on your electricity bill or the utility’s website.
Amos Électricité
Service d'électricité de la Ville d'Amos · Municipal utility
We have not verified an outage number for this utility yet. Use the number on your electricity bill or the utility’s website.
Provincial help
Sécurité civile – Centre des opérations gouvernementales (24/7)
Provincial emergency management: disaster declarations, shelters and recovery information.
Régie de l'énergie du Québec
Utility regulator: file a complaint if your utility does not resolve an outage, billing or shut-off problem.
211 Quebec
Dial 211 for warming/cooling centres, shelters, food and help paying utility bills.
Utility service areas can be approximate – the company on your electricity bill is always right. Numbers were collected from official websites; tell us if one has changed. All emergency numbers →
City lines
Montréal (Montréal)
Québec City (Québec City)
Laval (Laval)
Gatineau (Gatineau)
Longueuil (Longueuil)
Outage safety
- Downed lines
Stay at least 10 metres (33 feet) away from fallen wires and anything touching them. Call 911, then your utility.
- Generators outside only
Run generators at least 6 metres from doors and windows – never in a garage. Carbon monoxide is invisible and deadly.
- CO alarms
Keep battery-powered carbon monoxide alarms on every floor. If one sounds, get outside and call 911.
- Food safety
Keep fridge and freezer closed: food stays cold about 4 hours in the fridge and up to 48 hours in a full freezer.
- Unplug electronics
Unplug appliances to avoid damage from surges when power returns. Leave one light on so you know.
- Heat & cold
Dial 211 (where available) for the nearest cooling or warming centre. Never heat your home with an oven, grill or camp stove.
- Medical devices
If you rely on powered medical equipment, tell your utility, ask about priority notification programs, and have a backup plan.
- Dark traffic lights
Treat an intersection with dark signals as an all-way stop.
More: Get Prepared (Public Safety Canada) · Health Canada: carbon monoxide
Other provinces
- Alberta
- British Columbia
- Manitoba
- New Brunswick
- Newfoundland and Labrador
- Nova Scotia
- Ontario
- Prince Edward Island
- Quebec
- Saskatchewan
Territories
Recent reports in Quebec
Live- No reports yet. Be the first to report.
Questions about outages in Quebec?
0 commentsShare what is happening: when the power went out, what your utility said, the estimated restoration time. Add your mobile number below to get updates – it stays private and is never shown on the site.
- No comments yet. Start the conversation – your neighbours will thank you.